additional information
The above delivery times can change depending on time of year, holiday periods, weekends and severe weather. We are not responsible for packages or packages lost or stolen in transit. We do not issue refunds to customers if the fees associated with their order are not paid.
It is the customer's responsibility to provide the correct shipping/delivery address for an order. If an incorrect delivery address is provided, we cannot offer compensation for this package.
To ensure your parcel is delivered correctly and you receive your shipment within the time frame we advertise, please ensure that your address is entered completely and correct. Use correct abbreviations and enter spaces correctly. We do not accept responsibility for incorrect information or orders returned due to incorrect addresses.
All orders undergo verification before processing and shipping.
We are required to complete a custom declaration of the retail value of the item(s) purchased, and we cannot legally declare your order as a gift.
Items we cannot ship internationally are:
Hazardous materials: aerosol spray, lithium-ion batteries, and lighters.
Orders for any of these products will be canceled in our system.
Some of the inventory on our site is held in our official US stores, which cannot be shipped internationally. If your order includes an item only available in a store, we will send you an email notification.
The cost of any return shipping for a refund or exchange will be assumed by the customer.
During the order verification step, we may contact you via email to request additional information.
We will always do our best to help you, but we do not accept responsibility for packages lost or stolen in transit. If you still cannot locate your package, you should contact the shipping company to discuss the issue and file a claim through them.
Due to the impact of the epidemic and different policies of different countries, express delivery cannot guarantee the exact time limit.